Why outsource information technology and technical support?
Many companies choose to outsource their information technology, because:
- Cost: The company is not large enough to warrant an employee to provide the company with in-house information technology provision and technical support. Outsourcing information technology costs the company a fraction of the cost of hiring an in-house information technology specialist.
- Skills: Technology requires multiple disciplines to achieve the company's technology objectives. This very often requires more than one person on staff or a high end information technology specialist to perform what is necessary. By outsourcing, the resources to fulfill the information technology objectives can be garnered across several technical staff members and appropriate solution can be planned and implemented.
- Quicker problem resolution: Problems persist, in many cases, across several companies, for example: updates, installation of software. The resolution to these problems in most cases have been corrected elsewhere, as a result the experience gained elsewhere can be applied quickly.
- Faster implementation: Outsourced technology providers have clients that span several industries. Each industry tends to have a common set of requirements. A standard framework for the industry can be used for the company as a base and any additional company specific requirements can be added on top. This model allows for a faster creation of the technology plan and ultimately faster implementation.
What does outsourced information technology and technical support include?
| FEATURE | DESCRIPTION | BENEFITS |
| Technology planning |
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| Implementation and maintenance of technology plans | Implementation of both the hardware, software and documentation aspects of a technology plan. |
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| Implementation of business systems | End to end implementation of business systems including:
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| Application and technical support | Every software application used, irrespective of the vendor, is supported. This also includes all the "How do I...?". |
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| Network management | Managing the day to day running of the network including:
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| Disaster recovery management | Disaster management is a process that is executed when a disaster strikes a business, for example: server crashes, office building burns down. This aspect includes:
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| Asset management | Manage technology assets including:
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| Technology purchasing |
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